Refund policy
30-Day Return Policy
We want you to feel completely confident when shopping with us. If for any reason you’re not fully satisfied with your purchase, we’re here to help.
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be unworn or unused
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Have original tags attached
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Be in its original packaging
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Include a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Once your request is reviewed and approved, we will provide:
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A return shipping label (if applicable)
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Clear instructions on how and where to send your package
Please note that items sent back without first requesting a return will not be accepted.
Returns should be sent to the following address:
[7306 Belair Rd, Nottingham, MD, 21206]
If you have any questions about your return, our support team is always happy to assist you.
Damages & Order Issues
We kindly ask that you inspect your order upon delivery.
If your item is:
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Damaged
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Defective
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Incorrect
Please contact us immediately so we can evaluate the issue and make it right as quickly as possible. Your satisfaction matters to us.
Exceptions / Non-Returnable Items
Some items cannot be returned due to their nature. These include:
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care items (such as beauty products)
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Hazardous materials, flammable liquids, or gases
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Sale items
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Gift cards
If you’re unsure whether your item qualifies for return, please contact us before sending it back.
Exchanges
If you would like a different item, the fastest way to ensure availability is to:
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Return the original item
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Place a new order once the return is accepted
This helps avoid delays and ensures you receive your preferred item quickly.
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.
To qualify:
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The item must be unused
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In its original condition and packaging
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With tags attached
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Include proof of purchase
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Your refund will be issued to your original payment method
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Processing typically takes up to 10 business days
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
Our Commitment
We understand that shopping online requires trust. Our goal is to make the return process clear, fair, and stress-free. If you ever have concerns, our team is here to support you.